Delivery, Refund & Cancellation Policies
Delivery Policy – Products
The goods will be shipped via local courier and delivered directly to the customer's place of work or residence or wherever is convenient, the delivery time can be scheduled at a convenient time to the customer wherever possible and the shipment can be tracked via the tracking number sent to the customer by email once the goods have been dispatched
Delivery fees in the UAE are charged at a flat rate of AED30 or Free Delivery on orders over AED500
Delivery time to local destination in the UAE is 2-3 business days, same day delivery is optional at an extra charge of AED20
or Payment Confirmation – Services
The customer will receive the payment confirmation by email immediately after purchase is complete
Only deliveries to the UAE is possible at this time
Refund and Returns policy
ITEMS PURCHASED ONLINE
You may return items bought at bymelaniejane.com in their original, unused and saleable condition for a refund or exchange within 14 working days from receipt. You are not required to give us any reason for doing so, however proof of purchase (order number) is required.
You will be required to organise and pay for the return of the items to us. Before doing so, please contact us for a return reference.
If you wish to be refunded via cash or bank transfer the onus is on the consumer for all applicable fees, if no reason is given for the return.
If there is a fault with your product, please return it to us for investigation. Proof of purchase is required. Please retain proof of postage so that we can refund you. If the product is deemed faulty, to be decided in the sole discretion of the Company, we will replace the product for you, or if you prefer will refund you the cost of the product plus standard shipping cost, but not the price of any other delivery option chosen by you.
If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting us within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.
GOODS DAMAGED IN TRANSIT
If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.
RETURNING AN ITEM
If you are returning an item to us, please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package.
We cannot accept liability for returned goods lost or damaged in transit.
If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.
REFUNDS VIA CREDIT CARD
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
REFUNDS VIA CASH/BANK TRANSFER
Refunds will be made onto the original mode of payment and will be processed within 10 days
The above policy applies to events and products
Events may be cancelled within 7 days of the event date and a full refund or credit note ill be given
Online product sales must be cancelled with 2 hours of the transaction otherwise the normal refund/return policy is applicable